Last updated: February 2025
Important Note:
All cancellation requests must be submitted in writing via email to turquoiseandaman@gmail.com
1. Package Tours Cancellation
| Cancellation Time |
Refund Amount |
| 30+ days before departure |
Full refund minus 10% processing fee |
| 15-30 days before departure |
75% refund |
| 7-14 days before departure |
50% refund |
| Less than 7 days |
No refund |
2. Hotel Bookings
- 7+ days before check-in: Full refund minus 5% processing fee
- 3-7 days before check-in: 50% refund
- Less than 3 days: No refund
3. Activities and Excursions
- 48+ hours before: Full refund
- 24-48 hours before: 50% refund
- Less than 24 hours: No refund
4. Transportation
- Ferry tickets: Subject to ferry operator's policy
- Private transfers: 24 hours notice required for full refund
- Flight tickets: As per airline cancellation policy
5. Non-Refundable Items
The following are non-refundable under any circumstances:
- Permit fees and entry tickets
- Processing fees (5-10% of booking amount)
- No-show charges
- Peak season surcharges
6. Refund Process
- Refunds will be processed within 10-15 business days
- Refunds will be credited to the original payment method
- Bank charges may apply for international transfers
7. Force Majeure
In case of natural disasters, government restrictions, or other force majeure events:
- Rescheduling option available without penalty
- Credit voucher for future bookings
- Partial refunds on a case-by-case basis
8. Contact for Cancellations
To request a cancellation, please contact us:
Email: turquoiseandaman@gmail.com
Phone: 9883347450 / 7695011194
Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST
